Frequently Asked Questions
Everything you need to know about your flooring journey.
How do I order samples to see the colors in my home?
You can order individual sample planks directly from our product pages. We recommend viewing them in your space's unique lighting before making a final decision.
What is the difference between the Base and Signature lines?
Our Signature line features a thicker wear layer and longer, wider planks for a premium look, while the Base line offers the same high-quality construction in a more cost-effective, standard-sized format.
How much should I calculate for flooring overage?
We generally recommend ordering 10% more than your measured square footage to account for cutting, waste, and future repairs.
What is your return policy for unused flooring?
We accept returns on unopened boxes within 30 days of delivery. Please note that return shipping costs are the responsibility of the customer and a restocking fee may apply.
Are your flooring products waterproof and pet-friendly?
Yes, our Modin Rigid LVP is 100% waterproof and features a high-performance wear layer designed to resist scratches from pets and heavy foot traffic.
How long does shipping typically take?
In-stock items typically ship within 2-3 business days. Transit times vary by region but generally arrive within 5-10 business days via LTL freight.